All paid orders will be shipped within 24 hours! You will receive an email notification with your tracking number once your order has shipped.
International Orders: Tracking for USPS First Class is not updated in real-time, and sometimes not updated at all, especially for international deliveries. However, it is quite normal for international shipments to generally take 1-4 weeks, sometimes even up to 6 weeks based on the customs agency at destination. If your order does not arrive after 6 weeks, please contact us.
Refunds and Exchanges
We hope that you love your purchase from Canine Athletes! If for any reason you are not completely satisfied with your purchase we accept returns within 30 days of the original purchase.
Merchandise must be unworn, unwashed and in its original condition with all tags attached. This will be verified by our distribution center before store credit/refund is issued.
Refund will be made in the form of original payment within one week of receiving the goods back in our warehouse.
Original shipping and duty charges are non-refundable and you are responsible for the return shipping and duty charges. We are unable to offer a refund or store credit for used, customer-damaged items or clearance items.
You will be required to pay the cost of shipping the package back to Canine Athletes via a tracked service. We will not reimburse for the postage required to return.
If you do not see an answer to your question above, please send us an email at firstname.lastname@example.org. We’d love to hear from you!
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Press / Media Inquiries
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