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Free USA Shipping $100+
Free USA Shipping $100+
Free USA Shipping $100+
All paid orders will be shipped within 24 hours! 99% of orders placed before 4:30PM EST will ship the same day. The only exception to this are orders containing Dog Treadmills. You will receive an email notification with your tracking number once your order has shipped.
All items purchased from Canine Athletes are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Sometimes packages are incorrectly scanned as delivered before they are dropped off. Please wait 24 hours to see if your package is delivered. If you still can not find it please try checking with your neighbors.
If your tracking shows delivered but you can not find it, we suggest you contact your local post office immediately. We advise you insist to talk to a manager or supervisor rather than the desk clerk. The desk clerk will always tell you to contact the seller; it's their way to make their problem disappear. When you speak to the supervisor, explain the situation and request a GPS location scan. They keep GPS location records for every package they scan as delivered but they are not forthcoming with this information, so you must verbally request it. If they delivered the package to the wrong address, we can use this information to file an insurance claim. We also recommend that you file a missing mail search request online with USPS immediately.
Yes! We love shipping internationally!
Tracking for USPS First Class is not updated in real-time, and sometimes not updated at all, especially for international deliveries. However, it is quite normal for international shipments to generally take 1-4 weeks, sometimes even up to 6-8 weeks based on the customs agency at destination. If your order does not arrive after 6 weeks, please contact us.
We now offer Expedited Shipping for our International Customers via UPS or DHL. This service is much faster with more reliable tracking. International orders shipped vis UPS or DHL will typically arrive in 3-7 days.
99.99% of all orders placed before 4PM EST are shipped the same day!
Approximate shipping times are as follows:
Average 3 - 5 business days
Please note: We are experiencing longer than normal transit times since the onset of Covid-19. We are keeping a close eye on the situation and will make necessary shipping adjustments if needed.
If you need to cancel your order, please get in touch with us as soon as possible (preferably within an hour of ordering)! We pride ourselves on having the fastest order processing times in the industry. If we have not yet shipped your order, then we can easily cancel your order for you.
Note: There is a $300 cancellation fee on Dog Trotter & Dog Runner Treadmill orders.
Contact us via email us: info@wearecanineathletes.com
We're really easy to reach and typically respond within 15 minutes of receiving any message (during our normal business hours - 9:00AM to 5PM EST). Click the "Contact Us" button on the top of our website header to directly send us an email or you can click the Live Chat icon to contact us via Facebook Messenger. You can also email us directly anytime at: info@wearecanineathletes.com.
When a customer attempts to place an order, our shop sends a payment request to their bank, credit card company or PayPal depending on the payment method selected. As soon as the payment request is approved, the order status will switch to confirmed and the customer will receive an email with their order number. The clearing of funds happens immediately.When there is a problem and the order is unsuccessful, the customer will usually see a 'pending' charge on their account. This happens for a variety reasons. The most common being a typo or incorrect billing address. These pending charges will drop off your account usually within a few hours.
If you need to cancel your treadmill order, please get in touch with us as soon as possible (preferably within an hour of ordering)! If your treadmill order has not yet shipped, we can easily cancel your order for you.
Contact us via email to cancel: info@wearecanineathletes.com
We recommend washing your Canine Athletes garments inside-out in a standard washing machine. We recommend hang drying for best results, however the use of a regular dryer is fine. Shrinking in our shirts is extremely minimal and our designs will not fade due to our excellent printing process.
The installments option on Shop Pay is available on debit and credit cards.
No, there are no late fees if you miss a scheduled payment.
After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.
Canine Athletes is dedicated to developing the highest quality gear & equipment. With that being said, we understand that from time to time deficiencies happen. If a Canine Athletes product fails due to manufacturer defect within one year of the purchase date, we will work with you to come to an agreeable resolution. That could include providing spare parts, repairing/replacing the product or providing a store credit. Your order number and photographs will be required to process a warranty claim. Warranty claims submitted without the original order number will be honored at Canine Athletes sole discretion. Photographs are important feedback to help us improve our quality and designs.Even though the applicable warranty period may not have expired, certain conditions may invalidate Canine Athletes Limited Warranty coverage. By way of example, but not all-inclusive, Canine Athletes will not issue credit/replacement for products that have experienced:
Canine Athletes items that are in their original packaging, unworn, and unwashed condition may be returned for a full refund up to 30 days from their original purchase date. We believe every minute counts and exchanges take too long to get you new gear. Please visit www.WeAreCanineAthletes.com to place a new order for the correct item, and then initiate your return. Once the return is received please allow 7-10 days for the return to be processed and the refund to show on your bank statement.
We hope that you love your purchase from Canine Athletes. If for any reason you are not completely satisfied with your purchase we accept returns within 30 days of the original purchase.
Merchandise must be unworn, unwashed and in its original condition with all tags attached. This will be verified by our distribution center before store credit/refund is issued.
Refund will be made in the form of original payment within one week of receiving the goods back in our warehouse.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Please contact us (email: info@wearecanineathletes.com) for instructions on how to begin your refund or exchange. Original shipping and duty charges are non-refundable and you are responsible for the return shipping and duty charges. We are unable to offer a refund or store credit for used, customer-damaged items or clearance items.
First, check your tracking number for a "delivery exception". From time to time your local post office may be behind on shipments. We recommend allowing 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office and give them your tracking number. They should be able to trace your order. If neither of those options work, contact us via email info@wearecanineathletes.com and we will do our best to get you taken care of.
Sure! If you need a new size, contact us at info@wearecanineathletes.com within 30 days of purchase. If 30 days have passed since the original purchase date, we unfortunately cannot offer you an exchange.
Exchanges for a new size can be made once upon request. To be eligible for an exchange, your item must be unused and in the same condition that you received it.
We're so sorry to hear that! Send us pictures to verify the problem and notify us as soon as possible at info@wearecanineathletes.com. We will send you a replacement shirt ASAP!
