Shipping policy
We get your gear to you fast—because your dog can't wait to train!
Our dedicated shipping team works quickly to pick, pack, and ship your order. Most in-stock items ordered before 3:30 PM Eastern Time ship out the same day!
Exceptions apply to:
- Dog treadmills
- Dog crates
- Any other items drop-shipped directly from manufacturer
These will take a bit longer to process and ship. See details on the product page for estimated lead times.
Free Shipping on Orders $100+
We hate shipping fees as much as you do—so we make it simple. Spend $100 or more, and we'll ship your order free anywhere in the continental United States. It's one of the many ways we reward our customers!
A Few Important Notes
- Orders placed on Saturday & Sunday may not ship until the next business day.
- To ensure the fastest possible shipping, double-check your billing information (including the CVV/security code) when checking out. Mismatches or errors can delay processing while we verify details.
Tracking Made Easy
Once your order ships, you'll receive an email with your tracking number so you can follow its journey straight to your door. Don't see it in your inbox? Check your spam/promotions folder; sometimes they get filtered there.
Questions? We're here to help—reach out anytime.